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Employee and Management Training Videos Topics

Customer Service

Diversity

Harassment

Interviewing & Termination

Job Performance

Legal Compliance

Management

Motivation

OSHA

Teamwork

Union Issues

Most Popular Employee and Management Training Videos

It's About Respect: Recognizing Harassment In A Diverse Workplace

~Sign Now... Pay Later - Generic Version~

~The Union Series: You're The First Line Of Defense~

~Union Realities: Talking With Employees~

~Sexual Harassment In The Construction Industry~

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Video Topics

Customer Service

But I Don't Have Customers!	Customer Service at Work
Customer Service Training Scenes - Diffusing Hostility	Exceeding Expectations
Give 'Em The Pickle!	How to Connect in Business in 90 Seconds or Less
Point Of Impact	The 5 Values of GREAT Customer Service
The Difficult Guest	You've Got Customers!
You've Gotta Be Kidding Me!	The Secret: Customer Service Uncovered
You're Not Listening	Customer Service: The Royal Treatment Trainer's Toolkits VHS
Customer Service: The Royal Treatment DVD	Quality Service In The Public Sector
Telephone Courtesy: The Royal Connection	Customer Service: Difficult Customer ALERT Trainer's Toolkits/VHS
The Respectful Workplace: Diffusing Hostility through Customer Service	Demanding Customers
If Looks Could Kill	Who Sold You This Then?
No Complaints? Complaints & the Customer Complaints	The Case of the Vanishing Customers
On the Receiving End Making Call Centers More Effective	An Inside Job
Compaints and Quality Managment	So HELP Me - Employee Edition
Quality, Why Bother?	So HELP Me - Supervisor Edition
What Do You Say?	Glad I Could Help: Real Customer Service Situations for Discussion
Johnny the Bagger: A True Story of Customer Service	Smart-Start� Customer Service: Think Like a Customer
Support the S.A.L.E. for Service & Support Professionals	The Guest 2E

Diversity

Age & Attitudes	A Real World Guide to Diversity in the Workplace
Diversity Dilemmas	Diversity In The Real World
Diversity Now	Diversity Training Scenes
Diversity: The Real Scene	LaborLawTutor.com Web Based Diversity Training (Employee Edition)
The Fairer Sex?	The Ugly Truth
True Colors	Under Suspicion
Diversity: Food For Thought Trainer's Toolkit�	Diversity Advantage: Food For Thought Trainer's Toolkit�
It's About Respect: Recognizing Harassment In A Diverse Workplace	Dealing With Diversity
The Diversity Series: Gender and Sexual Orientation Workplace Issues	The Diversity Series: On the Threshold of Change
The Diversity Series: Age and Physical Ability Workplace Issues	The Diversity Series: Diversity Training Scenes
Diversity Challenges: What Would You Do?	F.A.I.R. in Action
Generations: M.E.E.T. for Respect in the Workplace	Just Be F.A.I.R. - A Practical Approach to Diversity in the Workplace
M.E.E.T. On Common Ground: Speaking up for Respect	M.E.E.T. Zero Tolerance: Enforcing Zero Tolerance with Fairness & Respect
Smart-Start� Diversity: What is Diversity?	Smart-Start� Generations: Bridging the Gap
We Need to M.E.E.T.	Step Up! Speak Up!

Harassment

A Real World Guide to Preventing Sexual Harassment in the Workplace	Handling the Sexual Harassment Complaint
Harassment Is: Hospitality Version	Harassment Is: Government Version
Harassment Is: Industrial Version	Harassment Is: Office Version
Harassment Is: Retail Version	Harassment: The Real Scene
In This Together	Sexual Harassment Case Files With Catherine Crier
Sexual Harassment In The New Century: New Behaviors/New Issues	Sexual Harassment in the New Century: The New Management Challenge
Sexual Harassment: A High Price to Pay	Sexual Harassment: Is it or isn't it? Manufacturing Edition
A Costly Proposition	Beyond Sexual Harassment: Other Forms of Harassment and Discrimination (Employee Version)
Sexual Harassment: New Perspectives	Sexual Harassment: A Manager's Guide in California
Sexual Harassment: Know Your Rights	Sexual Harassment: Is It or Isn't It? II
It's About Respect: Recognizing Harassment In A Diverse Workplace	A Matter of Respect: How to Recognize & Eliminate Disrespectful Behavior
Avoiding Sexual Harassment: Beyond a Shadow of a Doubt Trainer's Toolkit	Beyond Sexual Harassment: Other Forms of Harassment and Discrimination (Management Version)
Sexual Harassment for Healthcare: New Perspectives	Sexual Harassment: A Manager's Guide
Violence: The Risk from Within	Legal Briefs� Harassment & Discrimination
Sexual Harassment: Is It or Isn't It? Healthcare Edition	Sexual Harassment in the Workplace II: Identify. Stop. Prevent.
Jack Cade's Nightmare	Ending Sexual Harassment: Using Communication and Consideration
Violence: Reducing Your Risk	PATTERNS: Preventing Sexual Harassment
PATTERNS: Responding to Sexual Harassment	PATTERNS: Rights & Responsibilities
PATTERNS Training Scenes	Subtle Sexual Harassment: The Issue is Respect
You Can STOP Harassment: Taking Responsibility	You Can STOP Harassment: The Responsible Leader
You Can STOP Harassment Training Scenes	~Sexual Harassment: Handling The Complaint - Blue Collar Version~
~Sexual Harassment: Handling The Complaint - Mixed Version~	~Sexual Harassment: Handling The Complaint - White Collar Version~
~Sexual Harassment In The Construction Industry~	~Sexual Harassment In The Construction Industry - Spanish Version~
~Sexual Harassment: Understanding The Law - Employee Version~	~Sexual Harassment: Understanding The Law - Management Version~
~Harassment/Termination Part 1- He Knows the Rules (A Training Trigger)~	~Who's Guilty?~
It's Not Just About Sex Anymore	Legal Briefs: Workplace Violence: The Legal Role in Keeping Your Workplace Safe
Preventing Retaliation in the Workplace	Sexual Harassment: It Can Happen Here
Sexual Harassment: You Make The Call	Sexual Harassment? You Decide
Smart-Start� Harassment & Discrimination: It's More Than You Think	The Right Side of the Line: Creating a Respectful and Harassment-Free Workplace
Step Up! Speak Up!	Let's Face It: Harassment Training for Supervisors
A Clear Picture: Harassment In The Public Sector

Interviewing & Termination

Documenting Discipline	Get Hired: How to Ace the Interview
Hire For Attitude	Interviewing For Industry
Documenting Discipline II	Hiring The Best
Legal Peril: 8 Management Pitfalls to Avoid	Interviewing: Getting Beyond The Image
Legal And Effective Interviewing Skills	Legal and Effective Employment Terminations
Legal And Effective Interviewing II: The Right Questions	More Than A Gut Feeling III
You Be the Judge II	Care and Control: A Better Approach to Terminations
~Jury Friendly Termination~	~FMLA/Retaliation - Rock-a-Bye, Baby (A Training Trigger)~
~Harassment/Termination Part 1- He Knows the Rules (A Training Trigger)~	~Harassment/Termination Part 2 - The Tip of the Iceberg (A Training Trigger)~
~Retaliation Part 2 - I'm Afraid You Have No Future in This Company (A Training Trigger)~	Can You Spare a Moment? The Counselling Interview
I'd Like a Word With You	Behavioral Interviewing: Taking the Guesswork Out of Recruiting
It's Your Choice: Selection Skills Fro Managers	The Appraisal Interview: Lessons for Both Parties in the Appraisal
Get The Whole Picture: Asking Probing Questions in a Behavior-Based Interview	Legal Briefs: Recruiting and Hiring
Smart-Start� Interviewing: Hire The Right Person	The Three-Dimensional Interview

Job Performance

40 Hours: Invest in Yourself	Chart Your Course
Communication Cornerstones: Building Trust	Conflict Resolution Training Scenes
Continuous Performance Appraisal	Dealing With Stress
Employee 101- Respecting The Team	Giving Leadership Away
Keeping The Good Ones	LEADERSHIP: What's Trust Got To Do With It?
Leading With Persuasion	Moving Forward In The Aftermath Of Trauma
Painless Performance Improvement	Recognizing Drug and Alcohol Abuse
Beyond Appraisal: Managing Performance Every Day	Succeeding at Work - The Adventure Begins
Talk Isn't Cheap!	That's Not My Problem
The Goal: The How-To Version	Time Trap II
When the Going Gets Tough	Care and Candor - Making Performance Appraisals Work
Insights To Better Mentoring	Fear & Stress In The Workplace: Managing The Global Challenge
Relationship Strategies Part 1	Relationship Strategies Part 2
No Privacy: Legal Issues In E-Mail	Office Safety: It's A Jungle In There Trainer's Toolkit�
Safety Attitudes: Food For Thought DVD	Safety Attitudes: Food For Thought Trainer's Toolkit� VHS
The Human Touch Performance Appraisal II	Improving Performance Through Empowerment
Leadership: Reach for the Stars	Let's Talk! Performance Feedback
Looking Forward: Your Performance Appraisal	Shiftwork: Circadian Survival
Communication Nightmares: Solutions To Your Top Communication Problems	Video Display Terminals: The Battle For Comfort
Quality: You Don�t Have To Be Sick To Get Better!	Stress: You�re in Control II
Dialogue � Now You're Talking!: Communicating in a Diverse World	Communication Breakdown
Good Company	~Job Performance Review~
Just In Time Information: Personal Issues	Just In Time Information: Discrimination
Just In Time Information: Performance Management	I'd Like a Word With You
Performance Matters: The Importance of Praise	Performance Matters: The Need for Constructive Criticism
The Dreaded Appraisal	From Faking It To Making It
You'll Soon Get the Hang of It	The Coach
Does the team work?	Negotiating: tying the Knot
Body Language: What the Window Cleaner Saw	Performance Review Series
Would I Inspire Me?	Would I Work For Me?
Leader Madness	Assert yourself: learning to be assertive
Driven To Distraction	Be S.A.F.E. Not Sorry
Everybody Wins: How to Turn Conflict into Collaboration	Let's Talk: Handling the Difficult Performance Appraisal
Integrity Every Day - Real Choices. Right Decisions.	Once Upon a Leader: Tales of Legendary Leadership
Peer Today, Boss Tomorrow	Smart-Start� Leadership: The Myth & the Reality
Smart-Start� Respect: It Just Takes a Little Respect	Worksmarts: How To Get Along, Get Noticed and Get Ahead
Ethics In Action: Six Pillars of Character	Sacred Cows Make the Best Burgers
Meeting Opener: Beyond Impossible	Discussing Performance

Legal Compliance

A Real World Guide to Preventing Sexual Harassment in the Workplace	Age & Attitudes
Communication Cornerstones: Building Trust	Documenting Discipline
Family Medical Leave Act	FLSA Case Files with Catherine Crier
FLSA: Today's Overtime Regulations	E-mail Essentials
Interviewing For Industry	Jack Cade's Nightmare II: Double Liability
Legal And Effective Performance Appraisals	Patient Confidentiality: Privacy in a High-Tech Era
Patient Rights: Keep Them in Focus Trainer's Toolkit	Respect In The Workplace
Sexual Harassment Case Files With Catherine Crier	Sexual Harassment In The New Century: New Behaviors/New Issues
Taking Control of Workplace Violence (2nd Edition)	The ADA Revisited
The Fairer Sex?	The Ugly Truth
Workplace Violence: First Line Of Defense	Under Suspicion
No Privacy: Legal Issues In E-Mail	Legal Issues For Managers: It's Just Not Fair
Legal Peril: 8 Management Pitfalls to Avoid	Avoiding Litigation Landmines