What Do You Say? Length: 22:00 min.

When it comes to customer service challenges...the first few seconds and your first few words determine your success or failure.

This fast-paced, fun and entertaining program literally answers the question "What Do You Say?" when faced with those awkward and difficult customer service moments. Instead of more customer service theory to talk about, this program challenges employees with more than 30 realistic customer service situations, then provides practical answers that are immediately applicable on the job.

The What Do You Say? Card Game delivers up another large dose of fun and learning. Grounded in the real world, employees have to think quickly as they win cheers, Service Bucks and points. Blank cards are easily customized to fit any company.

A comprehensive Meeting-in-a-Box, this program includes everything a front line manager needs to conduct an effective training meeting with their team.

Viewers learn the key words and phrases needed to handle tough customer moments with ease and confidence for a variety of customer service situations, including: