The Difficult Guest Length: 15:00 min.

This video program goes beyond just describing how difficult "guests" behave, it teaches participants the strategies needed to make a prickly customer situation turn into a smooth buying/selling transaction for all those involved. It's an outrageous comedy with customer interactions we can all relate to. A cast of unforgettable characters rounds out a program that will delightfully provide viewers with solid training on recognizing, understanding and taking care of difficult customers.

Our hapless hero Ken Sperling takes off on a routine business trip, and we tag along for another ride on his often strange but always entertaining flights of imagination. From the baggage line to the hotel lobby, from the bank to the health clinic, we encounter some very difficult customers and some very creative customer service solutions.

While they may seen demanding at times, "guests" don't really ask for much. They just want to be treated like visitors in your home: they want to feel welcome, be taken care of, get what they came for, be thanked for their visits and be invited back. And guests/customers don't necessarily want to be difficult. If they are identified early on and properly handled from the beginning, chances are, you can turn things around.