Quality, Why Bother? Length: 8:00 min.

To demonstrate the importance of quality.

Introducing the idea of quality to an organization is best shown by practical demonstration.

Quality, why bother? features Lenny Henry as a TV presenter making a program about quality in our working lives.

It shows how the cameraman, the sound engineer, the typist and many others each contribute to the total quality of the presentation - in spite of disasters along the way! The lighthearted approach shows that quality benefits everyone, that it can be measured and that it is worth bothering about. It also shows that quality is not just the responsibility of one person or one department. Everyone can help make quality happen.