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Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter.
Employees will see that excellent customer service in the public sector doesn't have to be a dream! Produced by AMI.
| • | How to shift the focus to what can be done for the customer, not what can't
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| • | How to use facts to help the customer let off steam |
| • | Give undivided attention |
 
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| Program Content |
| VHS or DVD; include's leader's guide and How-To Book Outstanding Customer Service. |
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