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Length: 17 min.
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This program will have a life changing impact on customer relationships and sales success as well as every other business and personal relationship in the employees' lives. This motivational and fun program will teach employees how to naturally make a genuine connection with everyone they meet.
The program is fast, fun, and colorful. It is hosted by the best selling author and speaker Nicholas Boothman. Called "the Dale Carnegie for a rushed era" by the NY Times, he is very engaging and quite entertaining. Nick makes the point that in business or in life, the failure to gain trust and rapport can be insurmountable, while the rewards of a good first impression are almost immeasurable.
| Connecting with Customers is all About: |
| • | Choosing the right attitude- be welcoming, enthusiastic, curious, and resourceful |
| • | Send the right signals- With your face, body, and voice |
| • | Get them talking and keep them talking- With a short statement, an open question and continuous feedback |
 
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| Program Content |
| VHS or DVD, 58 Page Leader's Guide, 10 Pocket Reminder Cards, 10 "Great!" Lapel Buttons, 1 How to Connect in Business Hardback Book |
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