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Length: 14:00 min.
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This program, featuring Harry Anderson, star of Night Court and Dave's World, teaches employees how to create customers so loyal, they will actually brag about your organization. In this extremely humorous, fast-paced video, your employees will learn how to provide great customer service by really listening and responding quickly.
Treating a customer right goes beyond being cordial and using their name. The training delivered in Exceeding Expectations! is designed to propel your organization into the customer service stratosphere, where you will create true customer loyalty!
| Throughout this fast-paced and funny video, you will learn: |
| • | What are the customer’s needs |
| • | How can I best serve those needs |
| • | Creating a relationship—not just a sale |
| • | The value of a quick response |
| • | What to do when problems arise |
| • | Everybody is in customer service
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| Program Content |
| VHS Video |
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