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Length: 19:00 min.
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We all struggle with conflict in one form or another everyday. This straightforward “how-to” program helps employees recognize and effectively deal with the three most common conflict situations in the workplace.
This program emphasizes that conflict is inevitable because of a diverse workforce, constant change, stress from doing more with less, confusion over responsibilities, and miscommunication. Everybody Wins will help your employees learn how to recognize three of the most common conflict situations in the workplace: Peer-to-Peer, Work-Team, and Manager-to-Employee. Each example depicts subtle situations and provides positive behavior modeling.
| Key Learning Points: |
| • | Understand why conflict in the workplace happens |
| • | Know how to change your perspective of conflict |
| • | Identify the three most common workplace conflict situations |
| • | Identify the five different ways people deal with conflict |
| • | Use the "Everybody Wins" approach in a conflict situation |
| • | Take personal responsibility for dealing with conflict, diversity, and disagreement |
 
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| Program Content |
| DVD, Facilitator Guide, Reproducible Participant Materials, and Reproducible Self-Study Workbook |
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