Customer Service Training Videos

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32 Item(s)s Found

	If Looks Could Kill To ensure customer-facing staff learn how their behavior can be used to improve customers' attitudes, and create new sales opportunities.


	No Complaints? Complaints & the Customer Complaints To ensure people learn how to handle complaints and help prevent them from recurring in the future.


	On the Receiving End Making Call Centers More Effective To help call-center staff resolve customer inquiries effectively and professionally.


	Point Of Impact Is your front line your best friend, or your worst enemy? This program demonstrates that the key to serving your customers begins with having an A-C-E up your sleeve. The front line of any organization or business is where customers are won and lost�for life! This can be a cash register, a telephone, a reception desk�even an Internet web page! Anywhere the customer comes into direct contact with your organization�that�s the Point of Impact!


	Quality Service In The Public Sector Follow this imaginative video through various government settings where public employees are shown how to create satisfied customers at every encounter.


	Quality, Why Bother? To demonstrate the importance of quality.

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