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Length: 15:00 min.
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Part One of the At Work Series, Customer Service At Work uses believable drama to present all the basic principles of customer service. It goes beyond traditional techniques to concentrate on the fundamental dynamics of behavior and attitude.
To give added impact to each learning point, a diverse range of scenarios is used including telephone bookings, retail purchases and internal office communications.
- Demonstrate key skills in a realistic environment that your colleagues will recognize.
- Improve every customer service interaction, whether it’s over the phone, in a shop or an internal client situation.
- Define the four common types of teammates and learn how to work with them.
Everyone will bring their own strengths and weaknesses to this material. No matter how your colleagues approach customer service, they will realize that it isn’t just about learning what to do, it’s about genuinely understanding and appreciating your customers’ attitudes. In short, it’s all about respect.
Supervisory Skills At Work
Customer Service At Work
Teamwork At Work
Purchase At Work 3-Part Series: $1495
 
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| Program Content |
| Part 1 of 3 At Work Series |
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