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Length: 19:00 min.
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This DVD features the training content of Coastal’s Customer Service: The Royal Treatment . Guest service is alive and well.
This training program covers the five rules of exceptional customer service and demonstrates to employees how easy it can be to make guests feel like royalty.
It covers:
•Pro-active customer service
•The secrets of "guest relations"
•Everyone is a "customer"
| Added features and benefits of DVD training include: |
| • | Informative training points and bonus material for refresher or training talks
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| • | A customizable PowerPoint® presentation |
| • | Video-enriched training organized by learning objectives that facilitates discussion |
| • | A printable Leader's Guide |
| • | Resourceful web links to organizations such as OSHA, FEMA, NSC and the CDC, where viewers can download and print information on regulatory standards
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