Customer Service Training Videos

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36 Item(s)s Found

	An Inside Job To demonstrate why and how people across a customer-facing organization must put internal customer care into practice.


	But I Don't Have Customers! Change the perception that outside customers are the only ones who matter! Do your employees realize that every person in every organization has customers? Whether or not your employees are working with external customers, they may not be providing critical quality service to their internal customers. Internal customers are often overlooked, taken for granted, and not treated as well as an organization's external customers. But how you treat each other in the workplace can either help or hinder the productivity and profit of your organization.


	Compaints and Quality Managment To demonstrate the value of addressing the causes of customer complaints to improve the quality process.


	Customer Service at Work Part One of the At Work Series, Customer Service At Work uses believable drama to present all the basic principles of customer service. It goes beyond traditional techniques to concentrate on the fundamental dynamics of behavior and attitude.


	Customer Service Training Scenes - Diffusing Hostility Customer Service Training Scenes is intended to provide trainers, managers and employees with powerful tools that can stimulate discussion around the complex issues of dealing with hostile customers. The scenes will help customer service personnel develop skills to calm difficult situations, win the customer back into a respectful relationship, identify where organizational procedures negatively impact customer service, provide positive alternatives for angry customers, and know when a hostile customer crosses the line and becomes a safety risk.


	Customer Service: Difficult Customer ALERT Trainer's Toolkits/VHS This video program details a simple process which takes an unpleasant situation and turns it into a positive interaction. Employees will learn how to quickly diffuse angry customers.

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