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Communication Nightmares shows specific examples of how to maintain a conversation with someone who is defensive, a poor listener or a discussion dominator, and how to turn that challenging situation into an effective conversation.
Participants will learn more about the way they communicate with their co-workers and the way their co-workers respond to them.
| • | Define the basic problem of an issue |
| • | See the situation from the other’s point of view |
| • | Ensure your words, body language and tone of voice all send a consistent message |
| • | Give and get feedback |
| • | Lighten up a heated discussion |
 
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| Program Content |
| VHS Tape and Training Leader’s Guide |
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