Beyond Appraisal: Managing Performance Every Day Length: 26:00 min.

Managers need to guide performance on a daily basis and not just rely on the occasional
performance appraisal meeting to develop employees. In the business of a
typical workday it’s far too easy to forget that the most important job of anyone with supervisory responsibility is to get the best out of those they lead.

Performance management is a set of processes for developing a shared understanding among staff of what needs to be done to enable an organization to achieve its strategic goals. These processes include managing and developing people using
approaches likely to produce continued success. Performance management is about ‘how you do things ’ as well as ‘what you do’. It is about developing a culture of confidence and trust amongst all staff, which reinforces both team and individual achievement.

Performance management is not about ‘quick fixes’ and panaceas, or about doing appraisals better. It is about giving, taking and using feedback in a positive way.

Most organizations have some sort of process or framework to help them manage the performance of their staff. There is a growing awareness of the need to move away from retrospective top-down annual appraisals to a forward-looking and two-way approach to communicating objectives, and so delivering performance for the organization by valuing the contribution of all staff irrespective of status or job title.

The key is to raise awareness of, and encourage dialogue about, performance as part of the daily business of an organization.