Between You and Me: Solving Conflict Length: 28:00 min.

Help employees solve conflict before it affects performance! This program can teach your employees how to resolve conflicts themselves and improve relationships with coworkers. Your employees can learn to approach conflict head-on and work together to solve it. The result can be a long-term professional and productive relationship. Because many of us spend more time with coworkers than family and friends, there is a good chance that some of these work relationships are masked with conflict.

Between you and Me: Solving Conflict shows that personal behaviors and situations must be put aside. The focus must be on job-related behavior only. We can't change an individual’s personality, but we can help change his/her actions. This video follows Eric as he is facing conflict with coworker Ray. Jill, another employee, offers Eric the advice that he should talk openly and honestly with Ray and listen to his side. After stating the problem, asking questions, and listening to Ray, Eric realizes that he needs Ray's help to do his job and Ray needs to follow procedures to do his. Eric finally admits that the conflict was partly his fault too, but with a commitment for solution and an agreement to follow up, the two have a better understanding of how to work together.

Later, Jill takes her own advice with a conflict that she has with Eric. During several video training vignettes, viewers see how the two are willing to solve their conflict, step-by-step, to ensure a better working relationship.